Your privacy matters to us. This Privacy Policy sets out how dwk99 collects, uses, stores, and protects the personal data of every player on our platform — and what rights you hold over that data.
Throughout this Privacy Policy, the following terms carry the meanings defined below.
| Term | Meaning |
|---|---|
| "Personal Data" | Any information that identifies or could reasonably identify a natural person, directly or indirectly — including name, email address, Indonesian National ID number (KTP), phone number, IP address, and device identifiers. |
| "Processing" | Any operation performed on Personal Data, including collection, storage, use, disclosure, transfer, deletion, or any combination thereof. |
| "Platform" | The dwk99 website at https://dwk99.pro, including all game pages, account management tools, sportsbook, live casino, and mobile-browser-accessible interfaces. |
| "Player" / "You" | Any natural person who registers an Account on, or browses, the dwk99 Platform. |
| "Account" | A registered user profile on the dwk99 Platform created by completing the dwk99 registration process. |
| "Data Controller" | The entity that determines the purposes and means of Processing Personal Data — in this case, dwk99. |
| "Third-Party Processor" | Any organisation engaged by dwk99 to process Personal Data on its behalf under a binding data-processing agreement. |
| "KYC" | Know Your Customer — the identity and document verification process required before withdrawal privileges are activated on a dwk99 Account. |
dwk99 acts as the Data Controller for all Personal Data collected through the Platform. dwk99 operates as a licensed international online gaming platform serving players in Indonesia and select other jurisdictions. All data-related enquiries, access requests, and erasure requests should be directed to the dwk99 Data Protection contact set out in Section 14 of this policy.
dwk99 maintains its data infrastructure on servers protected by industry-standard physical and logical security controls. Data transfers between dwk99's servers and your browser are encrypted using 256-bit SSL/TLS protocols — the same standard employed by leading Indonesian financial institutions such as BCA and Mandiri.
dwk99 collects the minimum Personal Data necessary to deliver a secure, compliant, and enjoyable gaming experience. The categories of data we collect are set out below.
When you create a dwk99 Account, we collect: your full legal name; date of birth; email address; Indonesian mobile phone number; and a username and password of your choice. This data is required to create and manage your Account.
To comply with anti-money-laundering obligations and to confirm that Players are 21 years of age or older, dwk99 may request: a copy of your Indonesian National ID (KTP) or passport; proof of residential address (e.g., utility bill, bank statement issued by BCA, BRI, BNI, or Mandiri); and proof of ownership of the payment method linked to your Account (e.g., a screenshot of your OVO, DANA, GoPay, or ShopeePay account showing your registered name).
For every deposit and withdrawal processed through the Platform, dwk99 records: the transaction amount in Indonesian Rupiah (IDR / Rp); the payment method used (e.g., BCA transfer, LinkAja, GoPay); the transaction timestamp (recorded in WIB, UTC+7); and a system-generated transaction reference number. dwk99 does not store full bank account numbers or e-wallet PINs — only the last four digits of a bank account number are retained for reconciliation purposes.
dwk99 records all game activity associated with your Account, including: game titles played (e.g., Evolution Gaming live dealer sessions, Pragmatic Play slots, Spribe Aviator rounds); wager amounts; game outcomes; session duration; and bonus utilisation. This data is used for account management, fraud detection, responsible gaming monitoring, and dispute resolution.
When you access the Platform, our servers automatically collect: your IP address; browser type and version; operating system; device type (desktop, mobile, tablet); referring URL; pages visited and time spent; and session timestamps. This data is collected via server logs and analytics cookies (see Section 9).
If you contact dwk99 via live chat or email at support@dwk99.pro, we retain a record of that communication, including: the content of messages exchanged; the date and time of contact; the support agent's identifier; and any attachments you submit (e.g., screenshots for dispute resolution). Communications data is used to resolve support tickets, improve service quality, and maintain a record of regulatory interactions.
Players may optionally provide additional information through the Account dashboard, including preferred language, favourite game categories, and responsible gaming limit preferences (e.g., deposit limits, session time-out settings). This data is stored solely to personalise your dwk99 experience and is not used for marketing profiling without your explicit consent.
dwk99 collects Personal Data through the following channels:
dwk99 processes Personal Data only where a lawful basis exists. The table below sets out the primary purposes for which we process your data and the corresponding legal basis for each.
| Purpose | Data Categories Used | Legal Basis |
|---|---|---|
| Account creation and management | Registration data, technical data | Performance of contract |
| Identity verification (KYC / AML) | KYC data, financial data | Legal obligation; legitimate interest |
| Processing deposits and withdrawals | Financial transaction data | Performance of contract |
| Fraud detection and security | Technical data, gameplay data, financial data | Legitimate interest |
| Responsible gaming monitoring | Gameplay data, preference data | Legal obligation; legitimate interest |
| Customer support | Communications data, account data | Performance of contract |
| Platform analytics and improvement | Technical data, gameplay data | Legitimate interest |
| Promotional communications | Registration data, preference data | Consent (opt-in) |
| Legal and regulatory compliance | All categories as required | Legal obligation |
dwk99 does not use your Personal Data for automated decision-making or profiling that produces legal or similarly significant effects on you without your prior consent.
dwk99 does not sell, rent, or trade your Personal Data to any third party for their independent marketing purposes. We may share your Personal Data only in the following limited circumstances:
dwk99 engages a limited number of carefully vetted Third-Party Processors to support Platform operations, including: payment gateway operators facilitating transactions with BCA, BRI, OVO, DANA, GoPay, and other accepted channels; KYC and identity verification service providers; cloud hosting and server infrastructure providers; and customer support platform vendors. All Third-Party Processors operate under binding data-processing agreements that restrict their use of your Personal Data strictly to the services they provide to dwk99.
To enable gameplay, dwk99 passes a session token and your Account-level player identifier to game-studio partners including Evolution Gaming, Pragmatic Play, NetEnt, Microgaming, Spribe, and Pocket Games Soft. These studios do not receive your full name, KYC documents, or financial details — only the minimum technical information needed to authenticate your game session and record round results.
dwk99 may disclose Personal Data to competent regulatory bodies, law enforcement agencies, or courts where required to do so by applicable law, a lawful order, or to defend dwk99's legal rights in proceedings. Where legally permissible, dwk99 will notify the affected Player of such a disclosure request before complying.
In the event of a merger, acquisition, or sale of all or substantially all of dwk99's assets, Player Personal Data may be transferred to the successor entity. dwk99 will notify affected Players via their registered email address at least 30 days before any such transfer takes effect and will ensure that the successor entity is bound by privacy obligations no less protective than those set out in this policy.
dwk99 retains Personal Data only for as long as necessary to fulfil the purposes for which it was collected, or as required by applicable law and regulatory obligations. The following retention schedule applies:
| Data Category | Retention Period | Reason |
|---|---|---|
| Registration & Account data | Duration of Account + 5 years after closure | AML compliance, dispute resolution |
| KYC identity documents | 5 years from date of submission | Regulatory / AML obligation |
| Financial transaction records | 7 years from transaction date | Financial record-keeping obligations |
| Gameplay and wagering logs | 3 years from session date | Dispute resolution, responsible gaming |
| Customer support communications | 3 years from ticket closure | Service quality, dispute evidence |
| Server and access logs | 12 months from generation | Security monitoring, fraud detection |
| Marketing consent records | Until consent is withdrawn + 1 year | Proof of lawful basis for communications |
After the applicable retention period, Personal Data is securely deleted or anonymised such that it can no longer be attributed to an identifiable individual. Anonymised, aggregated data (e.g., total wagers by game category, regional deposit volumes) may be retained indefinitely for statistical and business-planning purposes.
dwk99 employs a defence-in-depth security architecture to protect your Personal Data against unauthorised access, disclosure, alteration, or destruction. Our security programme includes the following controls:
dwk99 uses cookies and similar tracking technologies to operate the Platform, remember your preferences, and gather aggregated analytics that help us improve the product. The following categories of cookies are deployed:
| Cookie Category | Purpose | Can Be Disabled? |
|---|---|---|
| Strictly Necessary | Session management, login authentication, security tokens, load balancing. The Platform cannot function without these cookies. | No — required for core functionality |
| Performance | Aggregated, anonymised data on page views, session duration, device type, and referral sources. Used to improve Platform performance and content relevance. | Yes — via browser settings |
| Functional | Stores your language and display preferences, responsible gaming limit reminders, and last-visited game category. Improves personalisation without tracking across external sites. | Yes — via Account preferences |
dwk99 does not deploy third-party advertising or retargeting cookies. We do not share browsing data derived from cookies with social-media platforms or ad networks. You may adjust your cookie preferences at any time through your browser settings. Note that disabling strictly necessary cookies will impair core Platform functionality including login and game access.
As a Player on the dwk99 Platform, you hold the following rights in relation to your Personal Data. To exercise any of these rights, contact dwk99 at support@dwk99.pro. dwk99 will respond to all valid requests within 30 days.
You have the right to request a copy of all Personal Data dwk99 holds about you, along with information about how it is being used. This is sometimes called a Subject Access Request (SAR).
If any Personal Data dwk99 holds about you is inaccurate or incomplete, you have the right to request that it be corrected. You may also update basic Account information directly through the Account settings page.
You may request that dwk99 delete your Personal Data where it is no longer necessary for the purposes for which it was collected. This right is subject to dwk99's legal retention obligations — for example, financial transaction records must be retained for 7 years regardless of an erasure request.
You may request that dwk99 limit the processing of your Personal Data in certain circumstances — for example, while the accuracy of data is being contested, or while an objection to processing is being evaluated.
Where processing is based on your consent or on performance of a contract, you have the right to receive your Personal Data in a structured, commonly used, machine-readable format (e.g., JSON or CSV) so that you can transfer it to another service provider.
You have the right to object to processing based on legitimate interests. You may also withdraw consent for marketing communications at any time without affecting the lawfulness of prior processing. Withdrawing marketing consent does not affect your ability to use the Platform.
The dwk99 Platform is strictly for adults aged 21 years or older. dwk99 does not knowingly collect Personal Data from individuals under the age of 21. If a Player is discovered to be under 21 during KYC verification, their Account will be suspended immediately, all pending withdrawals will be cancelled, and any Personal Data collected will be retained only for the minimum period required to comply with regulatory obligations before being securely deleted.
If you are a parent or guardian and you believe that a minor has registered an Account on the dwk99 Platform, please contact support@dwk99.pro immediately. dwk99 will investigate the matter promptly and take appropriate action including Account suspension and data deletion in accordance with this policy.
The dwk99 Platform does not contain links to external third-party websites for general browsing purposes. Where references are made to payment providers (BCA, GoPay, OVO, DANA, ShopeePay, LinkAja) or game-studio partners (Evolution Gaming, Pragmatic Play, Spribe), these are brand-name references only and do not constitute links to those companies' own websites or privacy policies.
Should the Platform at any time include a link to a third-party site, please be aware that dwk99 has no control over the content, privacy practices, or security measures of that external site. Visiting a third-party site from a link is entirely at your own risk, and we strongly encourage you to review the privacy policy of any site you visit. dwk99 accepts no responsibility for the data practices of any third party.
dwk99 reserves the right to update this Privacy Policy at any time to reflect changes in its data practices, applicable law, or Platform functionality. When material changes are made, dwk99 will update the "Last Updated" date at the top of this document and, where practicable, notify active Players via their registered email address or through an on-screen notification upon their next login to the Platform.
Continued use of the dwk99 Platform after a revised Privacy Policy takes effect constitutes your acceptance of the updated terms. If you do not agree to any material change, you should stop using the Platform and may request Account closure by contacting support@dwk99.pro. It remains your responsibility to review this policy periodically — we recommend checking it each time you log in after a period of extended absence.
For any questions, requests, or concerns relating to this Privacy Policy or the handling of your Personal Data, please contact the dwk99 data protection team through the following channels:
When submitting a data rights request (access, erasure, portability, rectification), please include your registered Account email address and a brief description of your request. dwk99 may need to verify your identity before processing the request to ensure that Personal Data is not disclosed to an unauthorised party.
Six core data protection principles that every dwk99 player can rely on — from the moment you register to long after your last session.
Every data exchange between your device and the dwk99 Platform is protected by bank-grade 256-bit SSL/TLS encryption — the same standard used by BCA, Mandiri, and BRI for online banking.
dwk99 never sells, rents, or trades your Personal Data to advertising networks, data brokers, or social-media platforms. Your information stays within the dwk99 ecosystem only.
You hold six enforceable rights over your data — access, rectification, erasure, restriction, portability, and objection. Submit a request to support@dwk99.pro and receive a response within 30 days.
dwk99 retains each category of Personal Data only for the minimum period required by law or operational necessity. Data that is no longer needed is securely deleted or anonymised.
In the event of a data breach posing material risk to Players, dwk99 commits to notifying affected Players via their registered email address within 72 hours of discovery — no delays, no excuses.
dwk99 does not deploy retargeting or advertising cookies. Analytics data collected on the Platform is anonymised and aggregated — it is never used to track you across external websites.
dwk99 combines rigorous data protection with a world-class gaming experience — sports betting, live casino tables, Pragmatic Play slots, and more. Join thousands of Indonesian players who trust dwk99 every day.